Privacy Policy

Last updated: April 1, 2026

1. Who We Are

TrialAmicus ("we," "our," or "us") is an AI-powered clinical trial intelligence platform that helps research sites, CROs, sponsors, and study teams interpret and execute clinical trial protocols. Our registered business address and primary point of contact for privacy matters is admin@trialamicus.io.

2. Information We Collect

2.1 Information You Provide to Us

When you use our platform or contact us, we may collect the following personal information:

• Name, email address, job title, and organization
• Account credentials (username and encrypted password)
• Communications you send us, including contact form submissions
• Payment information (processed securely through third-party payment processors)

2.2 Study and Clinical Data

When using the TrialAmicus platform, authorized users may upload clinical trial documents including protocols, amendments, investigator brochures, and other study materials. This data is:

• Stored in isolated, organization-specific environments
• Never used to train shared AI models
• Processed solely to provide the services you have contracted for
• Subject to the terms of your Data Processing Agreement with TrialAmicus

2.3 Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on those pages
• Device type and operating system
• Referring URLs and exit pages

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, operate, and improve the TrialAmicus platform
• Account management: To create and manage your account and authenticate users
• Communication: To respond to your inquiries and send service-related notifications
• Security: To detect, investigate, and prevent fraudulent or unauthorized activity
• Compliance: To meet our legal and regulatory obligations
• Analytics: To understand how our platform is used and improve user experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and maintaining security
• Legal obligation: Processing required to comply with applicable laws and regulations
• Consent: Where you have given us explicit consent to process your data for a specific purpose

5. Data Security

TrialAmicus implements industry-leading security measures to protect your information:

• AES-256 encryption for all data at rest and in transit
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Immutable audit logs of all platform activity
• Isolated deployment environments per organization
• Multi-factor authentication for platform access

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

• Account data is retained for the duration of your contract and for a reasonable period thereafter
• Clinical trial documents are retained in accordance with your organization's requirements and applicable regulatory timelines (typically 15 years for clinical trial records)
• Audit logs are retained for a minimum of 7 years to support regulatory compliance
• Contact form submissions are retained for up to 2 years

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data, subject to legal retention requirements
• Restriction: The right to request that we limit the processing of your data
• Portability: The right to receive your data in a structured, machine-readable format
• Objection: The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us at admin@trialamicus.io. We will respond to your request within 30 days.

8. Third-Party Services

We may use trusted third-party service providers to help us operate our platform, including cloud infrastructure providers, analytics services, and payment processors. These providers are contractually bound to process data only on our behalf and in accordance with this policy. We do not allow third parties to use your data for their own purposes.

9. International Data Transfers

TrialAmicus is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

10. Cookies

Our website uses essential cookies to ensure the proper functioning of our platform. We do not use advertising or tracking cookies. You may disable cookies through your browser settings, though this may affect the functionality of certain features.

11. Children's Privacy

TrialAmicus is a professional platform intended for use by adults in the clinical research industry. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.